Creating a short link
Paste a public HTTP or HTTPS destination, review the options, then create the link. VNShortener validates destinations before saving.
Read articleHelp centre
Find the next clear step.
Guidance reflects the functionality currently available in VNShortener.
Editing a destination
Open Links, choose Edit, update the destination and save. The existing alias remains unchanged.
Read articlePausing and resuming links
Pause a link from its action menu when traffic should stop temporarily. Resume it from the paused view. Data is preserved.
Read articleCreating a dynamic QR code
Create a QR resource, choose a supported payload and export design, then save. Dynamic URL types resolve through a stable QR identifier.
Read articleStatic versus dynamic QR codes
Static QR content is embedded in the image. Dynamic URL QR resources resolve through VNShortener and can point to an updated destination.
Read articleQR exports
Saved QR resources can be exported as PNG, SVG or PDF where the export flag is enabled.
Read articleQR logo safety
Use a small trusted PNG, JPEG or WebP logo. Uploaded logos are validated and re-encoded before use.
Read articleCampaigns and UTM parameters
Campaign defaults support source, medium, campaign, term and content. Existing query parameters are preserved.
Read articleUnderstanding clicks and scans
Clicks are short-link visits. Scans are dynamic QR interactions. Combined campaign totals are called interactions.
Read articleHuman and bot traffic
Traffic may be classified as human, suspected bot or unknown. Classification is a signal, not proof of identity.
Read articleDNS ownership verification
Domain verification checks that you control DNS. It does not activate production routing or provision TLS.
Read articleWhy custom-domain routing is not yet active
Production custom-domain routing and automatic TLS remain unavailable. Do not route live traffic to this installation yet.
Read articleAPI token safety
Treat API tokens like passwords. Store them server-side, scope access, rotate exposed tokens and never place them in public code.
Read articleWebhook signatures
Verify the timestamped HMAC signature against the raw request body before trusting an event.
Read articleBilling launch status
Stripe billing remains in test configuration. No live checkout or live charge should be expected.
Read articleReporting unsafe content
Use the public Report Abuse form for a link or QR identifier. Reports do not automatically suspend an account.
Read articleAppealing a blocked resource
Owners can open Safety appeals, explain the issue and track an independent review without seeing reporter information.
Read articleExporting account data
Contact support for the current assisted export process. A self-service export is not yet available.
Read articleDeleting an account
Contact support for the current verified deletion process. Billing, legal and security retention obligations may apply.
Read articleContacting support
Use the member Help form when signed in, or the public contact page. Never include passwords or payment-card details.
Read article